Refund & Cancellation Policy

FastHire Manpower Solution ("FastHire," "we," "our," or "us") provides AI-powered recruitment software and related services through its website and SaaS application.

By purchasing or subscribing to FastHire Services, you acknowledge and agree to this Policy, together with the FastHire Terms of Service.

If you have entered into a separate written agreement, Order Form, or enterprise subscription agreement with FastHire, the payment, cancellation, and refund terms contained in that agreement may apply instead of, or in addition to, this Policy.

FastHire may offer its Services through different subscription plans, billing periods, usage-based pricing models, or other commercial arrangements.

Depending on the plan selected, Customers may be billed:

• Monthly
• Annually
• Based on usage
• Based on the number of users or seats
• Based on recruitment or candidate volumes
• According to a separately negotiated commercial agreement

The applicable pricing, billing frequency, taxes, and other charges will be displayed before the Customer completes the applicable purchase or subscription.

Payments may be processed by FastHire or by third-party payment service providers authorized by FastHire.

The payment provider used may vary depending on the Customer's country, currency, payment method, and other applicable factors.

Payment information may therefore be processed by the applicable payment service provider in accordance with its own terms and privacy practices.

FastHire generally does not store complete payment card information on its own systems where payment processing is handled by a third-party payment provider.

Unless otherwise stated, applicable taxes, duties, levies, or governmental charges may be added to the applicable subscription or service fees.

Customers are responsible for providing accurate billing and tax information where required.

Where required by applicable law, FastHire may collect and remit applicable taxes.

Where a subscription is configured for automatic renewal, the subscription will automatically renew at the end of each billing period unless cancelled before the next renewal date.

The Customer authorizes FastHire or its applicable payment service provider to charge the applicable payment method for the renewal.

The renewal price may be the then-current price applicable to the Customer's subscription unless otherwise agreed in writing.

FastHire may provide reasonable notice of material pricing changes where required by applicable law or contractual obligations.

Customers may cancel their subscription through the cancellation functionality available within the FastHire application or by contacting FastHire at:

help@thefasthire.com

Unless otherwise stated in the applicable subscription agreement, cancellation will prevent the next automatic renewal.

Cancellation generally becomes effective at the end of the Customer's current paid billing period.

For example, if a Customer has an annual subscription that expires on December 31 and cancels the subscription on October 15, the Customer will generally retain access until December 31 but will not be charged for the following annual period.

Cancelling a subscription does not automatically create a right to a refund for the remaining portion of the current billing period.

Unless otherwise required by applicable law or expressly agreed by FastHire, prepaid subscription fees are generally non-refundable.

Customers should therefore review their subscription and billing requirements before purchasing or renewing a plan.

FastHire generally does not provide refunds for:

• Unused subscription time
• Partial billing periods
• Unused user seats
• Unused candidate credits or usage allowances
• Failure to use the Services
• Failure to configure or implement the Services
• Customer-side technical issues
• Changes in business requirements
• Changes in staffing or recruitment requirements
• Cancellation after a renewal has already been processed

However, FastHire may issue a refund or account credit in appropriate circumstances, including:

• Duplicate charges
• Billing errors attributable to FastHire
• Unauthorized charges, subject to verification
• Material failure by FastHire to provide the purchased Services
• Other circumstances where FastHire determines that a refund or credit is appropriate

Any refund or credit provided outside a Customer's contractual or statutory rights is made at FastHire's discretion and does not create an obligation to provide similar refunds in the future.

Nothing in this Policy is intended to exclude, restrict, or override any rights or remedies that cannot lawfully be excluded or limited under applicable law.

Where mandatory consumer protection, privacy, digital services, or other applicable legislation provides a Customer with a right to cancellation, refund, replacement, credit, or other remedy, those rights will continue to apply.

Where such mandatory rights apply, this Policy will be interpreted consistently with those legal requirements.

FastHire may occasionally offer free trials, promotional subscriptions, discounted plans, credits, or other special offers.

Unless otherwise stated:

• A free trial does not constitute a guarantee of future availability.
• FastHire may limit eligibility for promotional offers.
• Promotional offers may be subject to additional terms.
• Promotional credits may have an expiration date.
• Promotional discounts may not be combined with other offers.

Free trials may automatically convert into paid subscriptions if the applicable offer clearly states this and the Customer does not cancel before the end of the trial period.

Any specific terms displayed when a promotional offer is accepted will govern that offer in the event of a conflict with this Policy.

To request a refund, the Customer should contact:

help@thefasthire.com

The request should include, where available:

• Customer or company name
• Account email address
• Invoice or transaction reference
• Date of the relevant charge
• Amount charged
• Reason for the refund request

FastHire may request additional information reasonably necessary to verify the transaction and evaluate the request.

FastHire will review refund requests on a case-by-case basis.

Where a refund is approved, FastHire will generally initiate the refund through the original payment method or applicable payment provider.

The time required for the funds to appear in the Customer's account may depend on the payment provider, bank, card network, or other financial institution. FastHire does not control processing times imposed by third-party financial institutions.

If a payment is unsuccessful, expired, reversed, disputed, or otherwise not received, FastHire may:

• Notify the Customer
• Retry the payment
• Restrict certain features
• Suspend access
• Terminate the applicable subscription

Where reasonably practicable, FastHire will provide notice before suspending or terminating access due to non-payment.

Customers remain responsible for amounts properly incurred before suspension or termination.

Customers should contact FastHire before initiating a payment dispute or chargeback where the issue concerns:

• Billing
• Cancellation
• Duplicate charges
• Subscription renewal
• Refund requests
• Other payment-related matters

FastHire will make reasonable efforts to resolve legitimate billing disputes.

Nothing in this section limits any rights a Customer may have under applicable law or the rules of the applicable payment network.

FastHire may suspend or terminate a Customer's subscription in accordance with the Terms of Service, including where:

• The Customer materially breaches the Terms of Service
• The Customer violates the Acceptable Use Policy
• The Customer fails to pay applicable fees
• The Customer engages in fraudulent activity
• Continued use presents a security or legal risk
• FastHire is required to do so by law
• The Customer uses the Services in a manner that threatens the security or operation of the platform

Unless otherwise required by law or necessary due to an urgent security, legal, or operational issue, FastHire will provide reasonable notice where practicable.

If FastHire terminates a paid subscription due to the Customer's material breach, misuse, fraudulent activity, or violation of applicable terms, the Customer generally will not be entitled to a refund of prepaid fees.

If FastHire terminates a subscription for reasons unrelated to Customer misconduct, FastHire may, where appropriate, provide a prorated refund for unused prepaid subscription time.

This provision does not limit any mandatory rights available to the Customer under applicable law.

Customers purchasing enterprise plans, custom packages, professional services, implementation services, or negotiated subscriptions may be subject to separate commercial terms.

Where a written agreement, Order Form, Master Services Agreement, or other executed contract contains specific cancellation or refund provisions, those provisions will govern to the extent of any conflict with this Policy.

FastHire may introduce, modify, or discontinue subscription plans and features from time to time.

Changes to a Customer's existing subscription will generally be communicated in accordance with the applicable Agreement and applicable law.

Changes to pricing will not retroactively affect a billing period that has already been paid unless otherwise agreed or required by law.

FastHire may update this Refund & Cancellation Policy from time to time to reflect:

• Changes to our Services
• Changes to payment methods
• Changes in applicable law
• Changes to our commercial practices
• Other operational requirements

The updated version will be published on the FastHire website with a revised "Last Updated" date.

Where required by applicable law or contractual obligations, FastHire will provide appropriate notice of material changes.

If you have questions regarding billing, cancellation, refunds, or this Policy, please contact:

FastHire Manpower Solution

Email: help@thefasthire.com

Website: https://www.thefasthire.com

This Policy should be read together with:

• Privacy Policy
• Terms of Service
• Data Processing Agreement
• Acceptable Use Policy
• AI Responsible Use Policy
• AI Transparency Statement
• Security & Trust Center